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Restoring Vitality, Hope, and Vigor

Brio-Medical is the premier integrative cancer clinic, dedicated to providing comprehensive and personalised care to patients with all types of cancer at all stages.

Project Overview

The customers at Brio Medical recognized the need for an automated solution to optimise their clinic management processes, encompassing appointment creation, patient and provider management, and seamless integration with their Shopify store. Previously reliant on manual data management via Excel sheets, they aimed to transition to a centralised system for enhanced efficiency. In response, Hexaa's team of tech experts embarked on a collaborative journey with the customers. Through close partnership, Hexaa conducted thorough business analysis, assessed future technological requirements, and ultimately provided premium, health-specific software development services, ensuring the realisation of the project's objectives.

Duration: 6 months

Technologies used:

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Challenges

Creating an auto-scheduling system for Brio Medical's clinic management was essential to minimise manual administrative tasks and improve efficiency. Despite facing various challenges, implementing such a system offered significant potential for streamlining operations. It required a thorough understanding of the clinic's scheduling complexities, necessitating the development of a customised algorithm that accounted for appointment types, durations, provider availability, and constraints. A user-friendly interface within the admin panel was crucial, allowing staff to easily configure parameters and oversee scheduling processes without difficulty.

App Functionality:

Managing Appointments and Treatments

This feature allows the staff at Brio Medical to effectively manage appointments and treatments for their patients. With the ability to create customizable templates for appointments and treatments, they can streamline their workflow by standardising procedures and ensuring consistency across the clinic. These templates serve as pre-defined frameworks that can be easily accessed and utilised, saving time and effort for the staff. Additionally, they have the flexibility to assign specific treatments to each appointment, tailoring the patient experience to their individual needs.

Patients Appointments

This feature allows the staff at Brio Medical with a streamlined process to schedule patient appointments effectively. By accessing the system, staff members can effortlessly create appointment slots within available time frames, optimising the clinic's scheduling capacity. Furthermore, staff have the flexibility to generate appointments with or without specific date and time parameters, accommodating various scheduling needs and preferences. This versatile functionality not only enhances the efficiency of appointment scheduling but also promotes adaptability to diverse patient requirements, ultimately contributing to an enhanced patient experience at Brio Medical.

Scheduling

The scheduling feature is the backbone of the system, allowing users to efficiently manage the allocation of resources such as providers' time and available slots. If the patient appointment is created without date and time then the scheduler automatically assigns date and time. It takes into account various factors such as appointment types, durations, and provider availability to optimise scheduling and avoid conflicts. This ensures that appointments are scheduled effectively, minimising wait times and maximising clinic efficiency.

Copy Previous Week Appointments

With this feature, staff members no longer had to recreate identical appointments for each patient every week. Instead, they could simply press a button to duplicate appointments from the previous week and then make any necessary updates or modifications for individual patients. This streamlined process saved significant time and effort, allowing staff to focus on delivering high-quality care to patients without being burdened by repetitive scheduling tasks.

Office Timings and Holidays

This functionality enables administrators to define the office timings for Brio Medical and manage holiday schedules. By setting regular office hours and marking holidays in advance, the system ensures that appointments are scheduled only during operational hours and accounts for any days when the clinic is closed.

Provider Management

With this feature, Brio Medical can manage information about healthcare providers working at the clinic. It includes functionalities such as maintaining provider schedules, specifying their specialties or areas of expertise, and managing contact details. This ensures that appointments are scheduled with the appropriate providers based on patient needs and provider availability.

Shopify Shop Integration

This functionality integrates Brio Medical's clinic management system with their Shopify shop. It synchronises inventory, orders, and customer information between the clinic management system and the Shopify store. When a patient purchases a product from the Shopify store, the inventory is updated in real-time in the clinic management system, ensuring accurate stock levels and seamless order fulfilment.

Notifications

Patients receive an initial notification confirming the scheduling of their appointment. This provides reassurance and clarity regarding the date, time of their upcoming visit to the clinic. If any changes or updates occur in the patient's appointment, such as rescheduling or cancellations, patients are promptly notified. This ensures transparency and allows patients to adjust their plans accordingly.

Solution

" Through a collaborative effort with Hexaa's analysts and software engineers, the health-based project has achieved an innovative, data-driven solution. With the array of personalised features now available, the typical appointment management can be significantly streamlined, often within just a matter of days. This achievement has not only enhanced user satisfaction and loyalty among patients and staff but also positioned Brio Medical to attract a broader user base. "

Results

4 months

From Idea to MVP

800% MoM

Increase In SEO Performance

Less than 1 hour

From a new listing being created by the seller to being available on the page with a lot of additional data.

3 Million Offers

Sourced from external multi-listing US services in near real-time, available at the user’s fingertips within seconds.