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Enhancing Benefits Through Strategic Travel Partnerships

Trip Merchant empowers Membership-Based Organizations and Employers with free branded travel websites, enhancing benefit programs through cost-effective deals with various travel suppliers.

Project Overview

The customers sought an automated solution to streamline their trip management, including trip creation, booking, and checkout processes. They had established partnerships with multiple travel organizations and suppliers, initially managing trips manually from a single admin panel. However, there was no provision for travel suppliers to upload their trips or for organizations to apply branding. To ensure these objectives, Hexaa's tech experts collaborated closely with the customer. Within this partnership, Hexaa took charge of comprehensive business analysis, evaluated future tech needs, and delivered top-tier, travel-specific software development services.

Duration: 24 months

Technologies used:

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Challenges

The trip-based project, operating from Canada and transacting in Canadian dollars, encountered the intricate task of navigating international currency exchange rates and payment processing while complying with Canadian regulatory standards. It also grappled with the ongoing need to update third-party supplier APIs to stay in sync with the ever-evolving travel market. Additionally, managing data across various organizations, each with a multitude of associated users, required a robust data management and user administration system to handle diverse user profiles and preferences efficiently.

App Functionality:

User Portals

Capability for organizations, suppliers, and users to sign up. Once registered, they are redirected to their respective portals. Organizations have access to manage their group's travel-related activities and benefits, suppliers can upload their travel offerings and interact with the platform, and users can explore, book trips, and manage their preferences and bookings from their personalized dashboards.

Multi-Tenancy

This functionality is designed to support multiple organizations within a single platform. It allows organizations to create and manage their individual spaces, each with its own set of users, data, and configurations. This feature ensures data separation, user access control, and customization options for different organizations using the application. It is particularly valuable in scenarios where various entities or businesses share a common application but require distinct environments for their operations and data management.

Role-based Admin Access

Ability to assign and manage specific roles and permissions for administrators. Admins can be designated with various roles, each with its own set of privileges and restrictions. This feature allows for more granular control over who can access and modify different sections or features within the application, enhancing security and administrative flexibility.

Adding Trips

This functionality allows administrators or authorized users to create new travel trips within the system. This includes specifying trip details such as destinations, dates, itineraries, and pricing. Additionally, suppliers with the appropriate permissions can also create trips. Admins can then assign these trips to specific suppliers, enabling collaboration and management of the travel offerings within the platform. This functionality streamlines the process of trip creation and assignment, making it easier for suppliers to contribute their offerings and for administrators to manage the catalog of available trips.

Booking Trips

Allows users to browse available trips, select their desired travel options, and make reservations for their preferred travel itinerary. Users can input their personal details, payment information, and any special requests or preferences during the booking process. This feature typically includes real-time availability checks, secure payment processing, and confirmation notifications to ensure a smooth and reliable booking experience for travelers.

Secure Payments

This functionality enables secure and convenient online transactions within the application. It allows users to make payments for trip reservations. This functionality typically includes features for accepting various payment methods, encryption for data security, real-time transaction processing, and confirmation of successful payments.

Notifications

This functionality provides a means to send important messages, updates, and alerts to users within the application. This feature allows administrators or the system to communicate with users regarding various events, such as booking confirmations, trip changes, account updates, or other relevant information. Notifications can be delivered through various channels, including in-app messages, email, SMS, or push notifications, ensuring users stay informed and engaged with the application's activities and updates.

Solution

" Through a collaborative effort with Hexaa's analysts and software engineers, the trip-based project has achieved an innovative, data-driven solution. With the array of personalized features now available, the typical user's trip management can be significantly streamlined, often within just a matter of days. This achievement has not only enhanced user satisfaction and loyalty but also positioned the project to increase its revenue and attract a broader user base. "

Results

4 months

From Idea to MVP

800% MoM

Increase In SEO Performance

Less than 1 hour

From a new listing being created by the seller to being available on the page with a lot of additional data.

3 Million Offers

Sourced from external multi-listing US services in near real-time, available at the user’s fingertips within seconds.